SHOP POLICY
Shop Policy
Products:
We sell Physical and Digital Products on our website
Physical Products
Printed Books and Posters are fulfilled via our Partners [Amazon KDP and Custom Cat]. When you select a physical/printed product you will be diverted to these external platforms to complete your purchase via Amazon KDP [Books] or Custom Cat [Printed Posters]. All purchases are secured and product shipping, delivery refunds, returns and customer service are handled by these platforms.
Digital Products
Our Digital products [Posters and Ebooks] are available on the website and when you purchase you get your download instantly.
You will be alerted to the success of your purchase via email and a link will give you direct access to your purchased product and is available for 24 hours. Do note that there is NO RETURNS, REFUNDS OR EXCHANGES for digitally downloaded goods once you downloaded them. [Read our Digital Downloads Policy here]
Description and price of goods
We have taken care to describe and show items as accurately as possible. Despite this, slight variations in items may occur. We also provide you with product information on https://www.ginonorrisquotes.com.
If there is anything which you do not understand, or if you wish to obtain further information, please contact our Customer Services team at: support@ginonorrisquotes.com.
Product images are for illustrative purposes only and may differ from the actual product.
We make every effort to ensure that the pricing displayed on our website is correct. However, if an error in the pricing of a product is found we reserve the right to either cancel your order or contact you to arrange payment of any extra sum due or refund any over-payment made by you (as applicable). We reserve the right to alter all product pricing without notice.
Payment
Payment can be made by any of the options advertised on our website. Payment shall be due before delivery.
If payment fails your order will be cancelled. There will be no delivery until clear funds have been received.
Payment online:
Our secure server software encrypts all your payment card details. The process scrambles all the information, allowing no unauthorised third party to intercept the data. Your browser will confirm that you are
shopping in a secure environment by showing either a locked padlock icon or an image of a padlock next to the payment details in the relevant area of the Website.
To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases.
By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998, or the applicable Data Protection Laws of your country/residence.
During security checks we may ask for additional information or documentation to help support the data you supplied.
Please be aware that if you are using Paypal as your payment method we reserve the right to not ship to unconfirmed addresses.
Placing an order
You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered.
Our acceptance of an order takes place when we send you confirmation by email.
We may refuse in our discretion to accept an order:
(a) where we cannot obtain authorisation for your payment;
(b) if there has been a pricing or product description error; or
(c) if you do not meet any eligibility criteria set out in our terms and conditions.
Where we do not accept your order but have processed your payment, we will re-credit via our payment gateway your account with any amount deducted by us from your debit or credit card as soon as possible, but in any event within 14 days of
your order. We will not be obliged to pay any additional amount as compensation for disappointment.
You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
Cancellation Rights and Refunds
Digital Products
No right of cancellation exists under The Consumer Protection (Distance Selling) Regulations 2000 for downloaded goods, electronic or “softcopy” goods to which you, the customer has instant access to or use of.
Refunds will not be given where we are unable to replicate the issue or the issue stems from the user or their equipment.
Refund Policy
The Physical products available on our website is fulfilled by our Official Partners, 1. Amazon KDP [for books] and you will be linked externally to the Amazon KDP Platform to conclude your purchase. All Customer services, [Cancellations, Returns, Refunds and Shipping] are handled via Amazon KDP.
Read more here
And 2. Custom Cat [Printed Products] and All Customer services,
[Cancellations, Returns, Refunds and Shipping] are handled via Custom Cat.
Read more here
You are absolutely free to send us
an email at support@ginonorrisquotes.com to alert us of any issue.
If you are eligible for a refund, we or these platforms will refund you back to the payment method you used when you originally paid for your order. Please note: It is your responsibility to notify us of any changes to your card details i.e. you no longer have that account. Refunds can take up to 14 days to process.
Updated: January 2023